Refund policy
At Alma & Co., we prioritize your satisfaction and adhere to the highest standards of quality. Please read our comprehensive policy below to understand your rights and responsibilities.
1. Returns and Exchanges
Special Consideration:
In accordance with the regulations of the Consumer Protection Agency, we are unable to accept returns of products that may pose a risk of disease transmission to storage workers or other customers. Therefore, we regretfully cannot process returns for such items.
However, if you receive a product that does not match your original request, you have the right to submit an exchange request on the same day of receipt.
Eligibility Criteria:
To be eligible for exchange, your item must meet the following conditions:
It must be in the same condition as when you received it.
The item should be unworn or unused.
All original tags must remain intact.
The product must be in its original packaging.
Initiating an Exchange:
To start an exchange process, please reach out to us via WhatsApp or any of our social media platforms.
Our team will guide you through the necessary steps and provide further instructions.
2. Damages and Issues
Inspection Upon Receipt:
We recommend inspecting your order immediately upon receipt.
If you notice any defects, damage, or receive an incorrect item, please contact us promptly.
Our team will evaluate the issue and take appropriate measures to rectify it.
3. Approval and Processing:
Once we receive and inspect your return, we will notify you regarding the exchange status.
If approved, the exchange will be automatically processed within 10 business days.
4. Shipping Fees
Shipping fees are always borne by the customer.
Our meticulous inspection and professional packaging ensure safe delivery.
For any exchange-related inquiries, feel free to reach out to us via Alma & Co. Instagram.
5. Restocking Fees
A restocking fee of 15% of the price of the exchanged item must be paid.
For any exchange-related inquiries, feel free to reach out to us via info@almaandco.net
